Shangri-La Hotel Kuala Lumpur

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Shangri-La Hotel Kuala Lumpur

Free Wi-Fi

Free Wi-Fi in rooms

Parking

Valet parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Cafe

Coffee shop

Shuttle

Airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Private swimming pool

Editorial review:

This Shangri-la hotel in Kuala Lumpur has gotten mixed reviews in the past but possesses many positive features, such as a devoted and friendly staff which does its outmost to make your stay pleasant and a huge and varied breakfast buffet with amazingly good fare.

Overview

Shangri-La Hotel Kuala Lumpur is a 5-star elegant hotel providing a multifunctional accommodation only minutes away from Bank Negara Money Museum, National Monument and Chan See Shu Yuen Temple. The hotel occupies 28 floors and was renovated in 2009.

The city center is 30 minute walking distance from the hotel. A gallery, a cathedral and monuments lie a short distance away.

Business opportunities at convention centers and banks nearby as well as an overhead projector, audiovisual equipment and a microphone on-site are available.

The property enjoys convenient location within a 20-minute drive to Sultan Abdul Aziz Shah airport.

Rooms

The hotel offers 662 rooms. They are fitted with a trouser press, a sofa, satellite television, a wardrobe and a mini bar. There are rooms with a magnificent view of the city. Decorated in beautiful design with carpet floor, the rooms feature en suite bathrooms equipped with toiletries, a hairdryer and a separate shower.

Eat & Drink

Guests can also enjoy international meals at the lovely restaurant. The "manhattan Style" bar is a great place to taste snacks and sashimi and drink coffee, tea and cocktails. A variety of dishes are served in Lafite and Beach Club Cafe, which are only 5 minutes’ walk away.

You can start your day with a buffet breakfast, which costs MYR 66 per person per night. 

Services

Guests can make use of car and limousine rentals available on site.

Relax

Shangri-La Hotel Kuala Lumpur pampers guests with a ballroom, barbeque grills and a tennis court. A fitness centre, an aerobics studio and a gym are provided on-site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free private parking is possible on site.

Year renovated:   2009.  Number of floors:   28.  Number of rooms:   662.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Paid parking
  • Free safe at reception
  • 24-hour reception
  • Late check-in
  • Early check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Allergy-free rooms
  • Elevator
  • Currency exchange
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Exterior corridors
  • Executive/club floor
  • Lobby
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Tennis court

Services

  • Paid city shuttle
  • Airport shuttle
  • Valet parking
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Limousine service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Half board
  • Paid breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Outdoor dining area
  • Halal food
  • Coffee/Tea in lobby
  • Catering service

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Secretarial service
  • Projector
  • Computer rental
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's pool
  • Kids club

Leisure facilities

  • Private swimming pool
  • Outdoor swimming pool
  • Live entertainment
  • Sun terrace
  • Garden area
  • Television in lobby
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Reflex massage

Room view

  • City view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Sitting area
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Bathrobe
  • Slippers
  • Room toiletries

Self-catering

  • Electric kettle
  • Cookware/ Kitchen utensils

Bedroom

  • Premium bedding
  • Down comforter

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • International calls
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  12 pm

Check-out

  • until  12 pm

Children and extra beds

  • One child under the age of 12 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
Show big map »

Hotel Address:

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

Get directions
City Center
  • Kuala Lumpur
    1.7 mi
Train Stations
  • Ampang Park Station
    1.0 mi
  • Old Kuala Lumpur Railway Station
    1.4 mi
Restaurants
  • Lafite
    100 ft
  • Hard Rock Cafe (cuisine: American)
    600 ft
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2009
  • Number of floors:
    28
  • Number of rooms:
    662

Hotel Awards

MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Malaysia

Use Badge

Rooms and availability

Premium Suite
Bed type: Double bed
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Suite|Premium Suite

Club Twin Room
Bed type: 2 Single beds
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Club King Room
Bed type: King-size bed
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Standard|Horizon Club King

Shangri-La Hotel Kuala Lumpur photos Room
Premier Double Room
Bed type: Double bed or 2 Single beds
Size: 455 sq. feet
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  • Free Wi-Fi
  • Air conditioning
  • Shower
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Deluxe|Double Room Premier (Without Breakfast)

Room facilities
    Shangri-La Hotel Kuala Lumpur photos Room
    Premier King Room
    Bed type: Twin beds or King-size bed or 2 Single beds
    Size: 455 sq. feet
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    • Free Wi-Fi
    • Air conditioning
    • Shower
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    Deluxe|Premier (King/Twin) Room

    Room facilities
      Shangri-La Hotel Kuala Lumpur photos Room
      Premier King Suite
      Bed type: King-size bed
      Size: 455 sq. feet
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      • Free Wi-Fi
      • Air conditioning
      • Shower
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      Suite|Premier Selection Suite 1 King

      Room facilities
        Shangri-La Hotel Kuala Lumpur photos Room
        Premier Suite
        Bed type: Twin beds or 2 Single beds or Double bed
        Size: 865 sq. feet
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        • Free Wi-Fi
        • Air conditioning
        • Bathtub
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        SUITE PREMIER

        Room facilities
          Standard Room
          Bed type: Double bed
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          • Free Wi-Fi
          • Air conditioning
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          Standard|Standard

          Room facilities
            Shangri-La Hotel Kuala Lumpur photos Room
            King Suite
            Bed type: King-size bed
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            • Free Wi-Fi
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            DOUBLE SUITE KING

            Room facilities
              Suite
              Bed type: Double bed
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              • Free Wi-Fi
              • Air conditioning
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              Suite|Suite

              Room facilities
                Deluxe Double Room
                Bed type: Double bed
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                • Air conditioning
                • Shower
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                Deluxe|DELUXE ROOM

                Room facilities
                  Shangri-La Hotel Kuala Lumpur photos Room
                  Deluxe King Room
                  Bed type: King-size bed
                  Size: 400 sq. feet
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                  • Air conditioning
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                  Deluxe|Deluxe Room (King bed only)

                  Room facilities
                    Shangri-La Hotel Kuala Lumpur photos Room
                    Executive Double Room
                    Bed type: Double bed or 2 Single beds or Twin beds
                    Size: 420 sq. feet
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                    • Air conditioning
                    • Shower
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                    Deluxe|Double Room Horizon Club Executive

                    Room facilities
                      Shangri-La Hotel Kuala Lumpur photos Room
                      Executive King Room
                      Bed type: Twin beds or King-size bed or 2 Single beds
                      Size: 420 sq. feet
                      Check Prices
                      • Free Wi-Fi
                      • Air conditioning
                      • Shower
                      • — Less information+ More information

                      Deluxe|Horizon Club Executive (King/Twin) Room

                      Room facilities
                        Shangri-La Hotel Kuala Lumpur photos Room
                        Executive King Suite
                        Bed type: King-size bed
                        Size: 800 sq. feet
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                        • Free Wi-Fi
                        • Air conditioning
                        — Less information+ More information

                        Suite|Executive Suite King

                        Room facilities
                          Shangri-La Hotel Kuala Lumpur photos Room
                          Executive Suite
                          Bed type: Twin beds or 2 Single beds or Double bed
                          Size: 800 sq. feet
                          Check Prices
                          • Free Wi-Fi
                          • Air conditioning
                          • Bathtub
                          • — Less information+ More information

                          SUITE EXECUTIVE

                          Room facilities

                            How to reach hotel

                            hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
                            Show big map »

                            Hotel Address:

                            11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

                            Get directions
                            City Center
                            • Kuala Lumpur
                              1.7 mi
                            Train Stations
                            • Ampang Park Station
                              1.0 mi
                            • Old Kuala Lumpur Railway Station
                              1.4 mi
                            Restaurants
                            • Lafite
                              100 ft
                            • Hard Rock Cafe (cuisine: American)
                              600 ft
                            Hotel information
                            • Check-in:
                              from  12 pm
                            • Check-out:
                              until  12 pm
                            • Year renovated:
                              2009
                            • Number of floors:
                              28
                            • Number of rooms:
                              662

                            Hotel Awards

                            MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

                            According to guest reviews, the hotel has been rated as
                            Best Spa Hotels in Malaysia

                            Use Badge

                            Shangri-La Hotel Kuala Lumpur Location

                            Legend
                            • Current hotel
                            • Hotels nearby
                            • Other hotels
                            • Airports
                            • Underground stations
                            • Train stations
                            • Parks
                            • Tourist attractions
                            • Museums
                            • Convention centers
                            • Stadiums
                            • Food and meals
                            • General

                            Hover above the icons to see hotel photo and details.

                            Click the hotel to go to the main hotel page.

                            Route Planner
                            Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                            What's nearby

                            Tourist attractions

                            • KL Hop-On Hop-Off City Sightseeing - 1400 ft

                            Popular areas

                            • Kuala Lumpur City Centre - 3300 ft

                            Places of interest

                            • Menara KL Tower - 1000 ft
                            • Dang Wangi - 1700 ft
                            • Malaysian Philharmonic Orchestra - 2300 ft
                            • Aquaria KLCC - 2300 ft
                            • Petrosains Science Discovery Centre - 2700 ft
                            • Jalan Alor - 3000 ft
                            • Bukit Bintang Monorail Station - 3300 ft
                            • Medan Tuanku - 3300 ft
                            • Starhill Gallery - 3300 ft

                            Convention centers

                            • Kuala Lumpur Convention Center - 2300 ft

                            Shopping areas

                            • Suria KLCC - 2300 ft
                            • Capital Square - 2300 ft
                            • Bukit Bintang Plaza - 2700 ft
                            • Pavilion Kuala Lumpur - 2700 ft
                            • Capital Square - 2700 ft
                            • Pavilion Mall - 3000 ft
                            • Farenheit 88 - 3300 ft

                            Monuments and Landmarks

                            Parks

                            Local attractions

                            • Chinatown - Kuala Lumpur - 5300 ft
                              Jalan Petaling, Kuala Lumpur
                            • National Planetarium - 5200 ft
                              Lake Gardens, Kuala Lumpur
                            • Railway Station and Administration Building - 1.1 mi
                              Jalan Hishamuddin, Kuala Lumpur
                            • Bank Negara Money Museum - 5100 ft
                              Jalan Dato Onn, Kuala Lumpur
                            • Sri Mahamariamman - 1.0 mi
                              163 Jln. Tun H.S. Lee, Kuala Lumpur

                            Near the hotel

                            • Menara Kuala Lumpur Tower - 1100 ft
                              Jalan Punchak, Kuala Lumpur
                            • Petronas Twin Towers - 2700 ft
                              Kuala Lumpur City Centre, Kuala Lumpur
                            • Bukit Nanas Forest Reserve - 2200 ft
                              Kuala Lumpur 50250Malaysia
                            • Istana Negara - 2800 ft
                              Jalan Istana, Kuala Lumpur
                            • Muzium Telekom - 1600 ft
                              Jalan Raja Chulan, Kuala Lumpur
                            • Kuala Lumpur City Centre - 2500 ft
                              Kuala LumpurMalaysia
                            • Taman KLCC - 2800 ft
                              Kuala Lumpur City Centre, Kuala Lumpur

                            Restaurants nearby

                            • Lafite - 100 ft

                              Address: Shangri-La Hotel, lobbby level, 11 Jalan Sultan Ismail
                              Phone: 11 (603) - 2074 3900

                              62% likes this, based on 130 reviews
                              Price Range: USD 26 - USD 101

                            • Luna Bar - 500 ft

                              Address: KH Tower, Jalan Punchak
                              Phone: +603 2332 7777

                              74% likes this, based on 193 reviews
                              Cuisine: International
                              Price Range: USD 3 - USD 6

                            • Pavilions Lounge - 400 ft

                              Address: Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail
                              Phone: 603 2717 9900

                              79% likes this, based on 5 reviews

                            • Hard Rock Cafe - 600 ft

                              Address: Groud Floor , Concorde Hotel, 2 Jalan Sultan Ismail
                              Phone: 03-27155555

                              73% likes this, based on 259 reviews
                              Cuisine: American
                              Price Range: USD 15 - USD 20

                            • Melting Pot Cafe - 300 ft

                              Address: Jalan Sultan Ismail, Concorde Hotel

                              76% likes this, based on 26 reviews
                              Price Range: USD 11 - USD 16

                            Hotel information
                            • Check-in:
                              from  12 pm
                            • Check-out:
                              until  12 pm
                            • Year renovated:
                              2009
                            • Number of floors:
                              28
                            • Number of rooms:
                              662

                            Hotel Awards

                            MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

                            According to guest reviews, the hotel has been rated as
                            Best Spa Hotels in Malaysia

                            Use Badge

                            Hotels nearby

                            Shangri-La Hotel Kuala Lumpur Reviews

                            Guest reviews are submitted by our customers after their stay at Shangri-La Hotel Kuala Lumpur

                            Average guest rating

                            8.8out of 10
                            Superb
                            Based on 534 reviews

                            Guest reviews

                            • Family with children
                              10.0

                              I have stayed in 3 different Shangri-La Hotels in Malaysia and I'm always impressed with the the quality of the food and the friendly and service minded staff. There are probably better hotels out there but overall you get good value for your money when staying at Shangri-La. The hotel in KL is very nice and has a modern feeling to it since it has undergone a complete renovation in 2009. Shangri-La KL gets both thumbs up. I especially enjoyed the breakfast buffet.

                              Nothing negative to mention but I would rate the Mandarin Oriental in KL a bit higher than Shangri-La KL.

                            • Family with children
                              10.0

                              The hotel and staff created a wonderfully relaxing environment. The staff were professional, helpful and friendly. The facilities were excellent and although we didn't use the restaurants we did have the breakfast - which was superb and provided a wonderful variety to choose from.

                            • Single
                              8.8

                              I enjoy the high quality service and the comfortable beds

                            • Family with children
                              10.0

                              Excellent hotel, perfect service, very nice staff. Well situated near to Petromas Towers (only 5 minutes walk) and to shopping mall. City tours starts in front of the hotel, Don't miss the breakfast at Lemon garden. If possible take an up-grade to Horizon club rooms.

                            • Family with children
                              3.8

                              nothing

                              the staff are very rude . the service was very poor . It was summer and kind of abusy time of the year and it was obvious that the staff can not handle to serve big number of poeple.It was not worth the money we have paid . in short we didnt enjoy our stay at Shangri-La at all . This would be our last time to stay there .

                            • Family with children
                              9.6

                              Very friendly staff and Cleanliness of rooms. Breakfast is excellent. Hotel staff were helpful to the whole family.

                              Not really a complaint but wish from the Hotel to include more TV channels particularly for Arabic speaking guests such as AL-Jazeera channels, AL-Majd, and other children channels.

                            • Older travelers
                              8.2

                              Location is excellent

                              The way dnd is triggered (too close to the room main light switch) is misleading. This means you can easily find yourself in dnd situation for a long period without knowing it. As a logical consequence your room cannot be made until you understand the dnd logica.

                            • Couple
                              9.6

                              Hotel is beautifully presented and staff are excellent, always attentive and knowledgeable. Room was spacious and comfortable. Food was fantastic.

                            • Couple
                              10.0

                              Very large rooms, excellent breakfast (award winning), great services from E.G. the congierge who helped us finding great tours around and about. No wonder this hotel has been ranked the best in Kuala Lumpur in 2011!

                              Though excellent cuisine, their in-door restaurants (Zipangu, Chang's Palace, Arthur's) are western priced, and thus relatively expensive compared to great restaurants you'd find in the neighboorhood. Also, their Spa rates are quite high as well.

                            • Family with children
                              9.6

                              Shagri La hotel is best located. Next to Petronas towers, shopping malls and within walking distance to all the above. The Hotel design is great newly decorated in 2009 lovely bedrooms and the best lobby area I have seen in a city hotel by now. Great breakfast a variety of food.

                              It was packed and in the chinese restaurant we had dinner one night the service wsa not excellent but good.

                            • Couple
                              6.6

                              Very large hotel, with many facilities (tennis court, spa, shops and relaxing lounge). I liked the breakfast selection, the general friendliness of the staff, and the cleanliness of the room.

                              I hoped the room would be larger.

                            • Group of friends
                              7.4

                              The staff was excellent, very friendly & helpful, special thanks to Charlie @ Front Desk! Good location, within walking distance to shopping, restaurants and Petronas Twin Towers. Wifi available in rooms but transmission gets slow during evening hours.

                              Pool a bit on the weak side.

                            • Family with children
                              9.6

                              Simply , everything . Special thanks to ms zie in the front desk who was extremely welcoming

                              Simply , nothing

                            • Older travelers
                              9.6

                              Very luxurious,a lovely final night to a lengthy holiday in Europe

                              Preferred the original british Pub to the new Arthurs bar

                            • Older travelers
                              10.0

                              Excellent ambiance with personalised service. The response of the staff to any needs was prompt and courteous. Location wise it is most convenient for leisure as well as shopping.

                              The taxi service being patronised by the hotel is far too expensive, the rates being quoted were almost 60% higher than the prevalent limo rates.

                            How to reach hotel

                            hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
                            Show big map »

                            Hotel Address:

                            11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

                            Get directions
                            City Center
                            • Kuala Lumpur
                              1.7 mi
                            Train Stations
                            • Ampang Park Station
                              1.0 mi
                            • Old Kuala Lumpur Railway Station
                              1.4 mi
                            Restaurants
                            • Lafite
                              100 ft
                            • Hard Rock Cafe (cuisine: American)
                              600 ft
                            Hotel information
                            • Check-in:
                              from  12 pm
                            • Check-out:
                              until  12 pm
                            • Year renovated:
                              2009
                            • Number of floors:
                              28
                            • Number of rooms:
                              662

                            Hotel Awards

                            MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

                            According to guest reviews, the hotel has been rated as
                            Best Spa Hotels in Malaysia

                            Use Badge