Shangri-La Hotel Kuala Lumpur

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Shangri-La Hotel Kuala Lumpur

 Free Wi-Fi

Free Wi-Fi in public areas

 Parking

Paid parking

 24-hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming pool

Private swimming pool

Outdoor swimming pool

 Fitness/Gym

Fitness center

 Sports activities

Tennis court

 Spa and relaxation

Spa & wellness center

Turkish bath

Reflex massage

Massage

Steam bath

Jacuzzi

Editorial review:

This Shangri-la hotel in Kuala Lumpur has gotten mixed reviews in the past but possesses many positive features, such as a devoted and friendly staff which does its outmost to make your stay pleasant and a huge and varied breakfast buffet with amazingly good fare.

Overview

Shangri-La Hotel Kuala Lumpur boasts superb positioning at a close distance to Putra World Trade Centre, Petronas Twin Towers and Kuala Lumpur City Centre (KLCC), offering 662 rooms and a private swimming pool, a spa center and a steam room. Remodeled in 2009, the property features French architecture.

The hotel is ideally situated in an entertainment area, close to greenery and forests. Shangri-La Hotel Kuala Lumpur is also located near Bukit Nanas Forest Reserve, Lot 10 and Suria KLCC.

Guests will find markets and shopping centers within minutes of the hotel.

Shangri-La Hotel Kuala Lumpur is within a 20-minute drive to Sultan Abdul Aziz Shah airport.

Rooms

This contemporary property features multifunctional guestrooms fitted with ironing facilities, individual climate control, free Wi-Fi, cable TV and LCD flat-screen TV. Many rooms offer a magnificent view over the city. The hotel rooms come with carpet floor and hardwood furniture.

Eat & Drink

A complimentary breakfast is served every morning. The property offers an authentic restaurant serving international cuisine. Exclusive drinks, grills and snacks are available at the lobby bar.

You can start your day with a buffet breakfast, which costs MYR 66 per person per night. 

Services

Guests can avail of a gift shop, currency exchange and free parking as well as a catering service, a photocopier and a business center.

Relax

Shangri-La Hotel Kuala Lumpur pampers guests with a sundeck and a tennis court. Such fitness options as fitness center, a gym and an aerobics studio are available on site.

Internet

High-speed internet access is available in the hotel rooms for free.

Guest Parking

Free private parking is possible on site.

Year renovated:   2009.  Number of floors:   28.  Number of rooms:   662.

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Facilities

General

  • Free Wi-Fi in public areas
  • Paid on-site parking
  • Handicap parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Allergy-free rooms
  • Air conditioning in public areas
  • Children are welcome
  • 24-hour security
  • Free safe at reception
  • Smoke detectors
  • Multilingual staff
  • No pets allowed
  • Executive/club floor
  • Lobby
  • Sundry/Convenience store
  • Souvenir shop
  • Coffee shop
  • Currency exchange
  • Beauty salon
  • Luggage storage
  • Exterior corridors
  • Elevator
  • Rooms/Facilities for disabled

Sports & Fitness

  • Tennis court
  • Tennis

Services

  • Airport shuttle
  • Paid city shuttle
  • Valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Limousine service
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Doctor on call
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Shoe shine service
  • Wake up service

Dining facilities

  • Half board
  • Paid breakfast
  • Continental breakfast
  • Breakfast room
  • A la carte restaurant
  • Poolside snack bar
  • Outdoor dining area
  • Cafe
  • Catering service
  • Halal food
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities
  • Secretarial service
  • Projector
  • Computer rental
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cribs/Baby cots
  • Paid babysitting/Child services
  • Children's pool
  • Kids club

Leisure facilities

  • Private swimming pool
  • Outdoor swimming pool
  • Live entertainment
  • Health club
  • Spa & wellness center
  • Turkish bath
  • Steam bath
  • Jacuzzi
  • Massage
  • Sun terrace
  • Garden area
  • Television in lobby
  • Reflex massage

Room view

  • City view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Soundproofed rooms
  • Connecting rooms
  • Sitting area
  • Ironing facilities
  • In-room desk
  • Dining table

Bathroom

  • Private bathroom
  • Bathtub
  • Steam shower
  • Room toiletries
  • Hair dryer
  • Bathrobe
  • Slippers

Kitchen facilities

  • Electric kettle

Bedroom

  • Premium bedding
  • Down comforter

Media

  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone
  • International calls
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  12 pm

Check-out

  • until  12 pm

Children and extra beds

  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • One child under the age of 1 may stay for free in a crib. 
  • Older children/adults may stay at the price of MYR 100 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
Show big map »

Hotel Address:

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

Get directions
City Center
  • Kuala Lumpur
    1.7 mi
Train Stations
  • Ampang Park Station
    1.0 mi
  • Old Kuala Lumpur Railway Station
    1.4 mi
Restaurants
  • Lafite
    100 ft
  • Hard Rock Cafe (cuisine: American)
    600 ft
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2009
  • Number of floors:
    28
  • Number of rooms:
    662

Hotel Awards

MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Malaysia

Use Badge

Rooms and availability

Shangri-La Hotel Kuala Lumpur photos RoomShangri-La Hotel Kuala Lumpur photos RoomShangri-La Hotel Kuala Lumpur photos Room
Premier Double Room
Bed type: Double bed or King-size bed or Double bed or Twin beds
Size: 455 sq. feet
Check Prices
  • Free Wi-Fi
  • Air conditioning
  • Shower
  • — Less information+ More information
Room facilities
    Shangri-La Hotel Kuala Lumpur photos RoomShangri-La Hotel Kuala Lumpur photos RoomShangri-La Hotel Kuala Lumpur photos Room Premier RoomShangri-La Hotel Kuala Lumpur photos Room
    Premier Suite
    Bed type: King-size bed or Double bed or Twin beds
    Size: 865 sq. feet
    Check Prices
    • Free Wi-Fi
    • Air conditioning
    • Shower
    • — Less information+ More information
    Room facilities
      Shangri-La Hotel Kuala Lumpur photos RoomShangri-La Hotel Kuala Lumpur photos RoomShangri-La Hotel Kuala Lumpur photos RoomShangri-La Hotel Kuala Lumpur photos Room
      Suite
      Bed type: King-size bed
      Check Prices
      • Free Wi-Fi
      — Less information+ More information
      Room facilities
        Shangri-La Hotel Kuala Lumpur photos RoomShangri-La Hotel Kuala Lumpur photos Room Executive RoomShangri-La Hotel Kuala Lumpur photos RoomShangri-La Hotel Kuala Lumpur photos Room
        Executive Double Room
        Bed type: King-size bed or Double bed or 2 Single beds
        Size: 435 sq. feet
        Check Prices
        • Free Wi-Fi
        • Air conditioning
        • Shower
        • — Less information+ More information
        Room facilities
          Shangri-La Hotel Kuala Lumpur photos RoomShangri-La Hotel Kuala Lumpur photos RoomShangri-La Hotel Kuala Lumpur photos Room
          Executive Suite
          Bed type: King-size bed or Double bed or Twin beds
          Size: 800 sq. feet
          Check Prices
          • Free Wi-Fi
          • Air conditioning
          — Less information+ More information
          Room facilities

            How to reach hotel

            hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
            Show big map »

            Hotel Address:

            11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

            Get directions
            City Center
            • Kuala Lumpur
              1.7 mi
            Train Stations
            • Ampang Park Station
              1.0 mi
            • Old Kuala Lumpur Railway Station
              1.4 mi
            Restaurants
            • Lafite
              100 ft
            • Hard Rock Cafe (cuisine: American)
              600 ft
            Hotel information
            • Check-in:
              from  12 pm
            • Check-out:
              until  12 pm
            • Year renovated:
              2009
            • Number of floors:
              28
            • Number of rooms:
              662

            Hotel Awards

            MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

            According to guest reviews, the hotel has been rated as
            Best Spa Hotels in Malaysia

            Use Badge

            Shangri-La Hotel Kuala Lumpur Location

            Legend
            • Current hotel
            • Hotels nearby
            • Other hotels
            • Airports
            • Underground stations
            • Train stations
            • Parks
            • Tourist attractions
            • Museums
            • Convention centers
            • Stadiums
            • Food and meals
            • General

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            What's nearby

            Tourist attractions

            • KL Hop-On Hop-Off City Sightseeing - 1400 ft

            Popular areas

            • Kuala Lumpur City Centre - 3300 ft

            Places of interest

            • Menara KL Tower - 1000 ft
            • Dang Wangi - 1700 ft
            • Malaysian Philharmonic Orchestra - 2300 ft
            • Kuala Lumpur Convention Center - 2300 ft
            • Aquaria KLCC - 2300 ft
            • Petrosains Science Discovery Centre - 2700 ft
            • Jalan Alor - 3000 ft
            • Bukit Bintang Monorail Station - 3300 ft
            • Medan Tuanku - 3300 ft
            • Starhill Gallery - 3300 ft

            Shopping areas

            • Capital Square - 2300 ft
            • Pavilion Mall - 3000 ft
            • KL Plaza - 3300 ft

            Monuments and Landmarks

            Museums

            Business areas

            • Capital Square - 2300 ft
            • Suria KLCC - 2300 ft
            • Bukit Bintang Plaza - 2700 ft
            • Pavilion Kuala Lumpur - 3000 ft

            Local attractions

            • Chinatown - Kuala Lumpur - 5300 ft
              Jalan Petaling, Kuala Lumpur
            • National Planetarium - 5200 ft
              Lake Gardens, Kuala Lumpur
            • Railway Station and Administration Building - 1.1 mi
              Jalan Hishamuddin, Kuala Lumpur
            • Bank Negara Money Museum - 5100 ft
              Jalan Dato Onn, Kuala Lumpur
            • Sri Mahamariamman - 1.0 mi
              163 Jln. Tun H.S. Lee, Kuala Lumpur

            Near the hotel

            • Menara Kuala Lumpur Tower - 1100 ft
              Jalan Punchak, Kuala Lumpur
            • Petronas Twin Towers - 2700 ft
              Kuala Lumpur City Centre, Kuala Lumpur
            • Bukit Nanas Forest Reserve - 2200 ft
              Kuala Lumpur 50250Malaysia
            • Istana Negara - 2800 ft
              Jalan Istana, Kuala Lumpur
            • Muzium Telekom - 1600 ft
              Jalan Raja Chulan, Kuala Lumpur
            • Kuala Lumpur City Centre (KLCC) - 2500 ft
              Kuala LumpurMalaysia
            • Taman KLCC (Kuala Lumpur City Centre Park) - 2800 ft
              Kuala Lumpur City Centre, Kuala Lumpur

            Restaurants nearby

            • Lafite - 100 ft

              Address: Shangri-La Hotel, lobbby level, 11 Jalan Sultan Ismail
              Phone: 11 (603) - 2074 3900

              62% likes this, based on 130 reviews
              Price Range: USD 26 - USD 101

            • Luna Bar - 500 ft

              Address: KH Tower, Jalan Punchak
              Phone: +603 2332 7777

              74% likes this, based on 193 reviews
              Cuisine: International
              Price Range: USD 3 - USD 6

            • Pavilions Lounge - 400 ft

              Address: Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail
              Phone: 603 2717 9900

              79% likes this, based on 5 reviews

            • Hard Rock Cafe - 600 ft

              Address: Groud Floor , Concorde Hotel, 2 Jalan Sultan Ismail
              Phone: 03-27155555

              73% likes this, based on 259 reviews
              Cuisine: American
              Price Range: USD 15 - USD 20

            • Melting Pot Cafe - 300 ft

              Address: Jalan Sultan Ismail, Concorde Hotel

              76% likes this, based on 26 reviews
              Price Range: USD 11 - USD 16

            Hotel information
            • Check-in:
              from  12 pm
            • Check-out:
              until  12 pm
            • Year renovated:
              2009
            • Number of floors:
              28
            • Number of rooms:
              662

            Hotel Awards

            MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

            According to guest reviews, the hotel has been rated as
            Best Spa Hotels in Malaysia

            Use Badge

            Hotels nearby

            Shangri-La Hotel Kuala Lumpur Reviews

            Guest reviews are submitted by our customers after their stay at Shangri-La Hotel Kuala Lumpur

            Average guest rating

            8.8out of 10
            Superb
            Based on 534 reviews

            Guest reviews

            • Family with children
              10.0

              I have stayed in 3 different Shangri-La Hotels in Malaysia and I'm always impressed with the the quality of the food and the friendly and service minded staff. There are probably better hotels out there but overall you get good value for your money when staying at Shangri-La. The hotel in KL is very nice and has a modern feeling to it since it has undergone a complete renovation in 2009. Shangri-La KL gets both thumbs up. I especially enjoyed the breakfast buffet.

              Nothing negative to mention but I would rate the Mandarin Oriental in KL a bit higher than Shangri-La KL.

            • Family with children
              10.0

              The hotel and staff created a wonderfully relaxing environment. The staff were professional, helpful and friendly. The facilities were excellent and although we didn't use the restaurants we did have the breakfast - which was superb and provided a wonderful variety to choose from.

            • Single
              8.8

              I enjoy the high quality service and the comfortable beds

            • Family with children
              10.0

              Excellent hotel, perfect service, very nice staff. Well situated near to Petromas Towers (only 5 minutes walk) and to shopping mall. City tours starts in front of the hotel, Don't miss the breakfast at Lemon garden. If possible take an up-grade to Horizon club rooms.

            • Family with children
              3.8

              nothing

              the staff are very rude . the service was very poor . It was summer and kind of abusy time of the year and it was obvious that the staff can not handle to serve big number of poeple.It was not worth the money we have paid . in short we didnt enjoy our stay at Shangri-La at all . This would be our last time to stay there .

            • Family with children
              9.6

              Very friendly staff and Cleanliness of rooms. Breakfast is excellent. Hotel staff were helpful to the whole family.

              Not really a complaint but wish from the Hotel to include more TV channels particularly for Arabic speaking guests such as AL-Jazeera channels, AL-Majd, and other children channels.

            • Older travelers
              8.2

              Location is excellent

              The way dnd is triggered (too close to the room main light switch) is misleading. This means you can easily find yourself in dnd situation for a long period without knowing it. As a logical consequence your room cannot be made until you understand the dnd logica.

            • Couple
              9.6

              Hotel is beautifully presented and staff are excellent, always attentive and knowledgeable. Room was spacious and comfortable. Food was fantastic.

            • Couple
              10.0

              Very large rooms, excellent breakfast (award winning), great services from E.G. the congierge who helped us finding great tours around and about. No wonder this hotel has been ranked the best in Kuala Lumpur in 2011!

              Though excellent cuisine, their in-door restaurants (Zipangu, Chang's Palace, Arthur's) are western priced, and thus relatively expensive compared to great restaurants you'd find in the neighboorhood. Also, their Spa rates are quite high as well.

            • Family with children
              9.6

              Shagri La hotel is best located. Next to Petronas towers, shopping malls and within walking distance to all the above. The Hotel design is great newly decorated in 2009 lovely bedrooms and the best lobby area I have seen in a city hotel by now. Great breakfast a variety of food.

              It was packed and in the chinese restaurant we had dinner one night the service wsa not excellent but good.

            • Couple
              6.6

              Very large hotel, with many facilities (tennis court, spa, shops and relaxing lounge). I liked the breakfast selection, the general friendliness of the staff, and the cleanliness of the room.

              I hoped the room would be larger.

            • Group of friends
              7.4

              The staff was excellent, very friendly & helpful, special thanks to Charlie @ Front Desk! Good location, within walking distance to shopping, restaurants and Petronas Twin Towers. Wifi available in rooms but transmission gets slow during evening hours.

              Pool a bit on the weak side.

            • Family with children
              9.6

              Simply , everything . Special thanks to ms zie in the front desk who was extremely welcoming

              Simply , nothing

            • Older travelers
              9.6

              Very luxurious,a lovely final night to a lengthy holiday in Europe

              Preferred the original british Pub to the new Arthurs bar

            • Older travelers
              10.0

              Excellent ambiance with personalised service. The response of the staff to any needs was prompt and courteous. Location wise it is most convenient for leisure as well as shopping.

              The taxi service being patronised by the hotel is far too expensive, the rates being quoted were almost 60% higher than the prevalent limo rates.

            How to reach hotel

            hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
            Show big map »

            Hotel Address:

            11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

            Get directions
            City Center
            • Kuala Lumpur
              1.7 mi
            Train Stations
            • Ampang Park Station
              1.0 mi
            • Old Kuala Lumpur Railway Station
              1.4 mi
            Restaurants
            • Lafite
              100 ft
            • Hard Rock Cafe (cuisine: American)
              600 ft
            Hotel information
            • Check-in:
              from  12 pm
            • Check-out:
              until  12 pm
            • Year renovated:
              2009
            • Number of floors:
              28
            • Number of rooms:
              662

            Hotel Awards

            MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

            According to guest reviews, the hotel has been rated as
            Best Spa Hotels in Malaysia

            Use Badge